Privacy Policy - psychic-readings.online

Last Updated: August 29, 2025

Your privacy is a top priority at Psychic Readings Online (“we,” “us,” “our,” or the “Website”). This Privacy Policy explains how we collect, use, share, and protect your information when you use our platform and Services.

By creating an account or using our Website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information to provide and improve our Services. The types of information we collect are:

a) Information You Provide to Us:

Account Information: When you sign up, we collect information such as your email address or social media login details. You have the option to use a nickname for all interactions on the platform to maintain your anonymity.
Payment Information: To process payments for our Services, we require you to provide a valid payment method. This information is securely handled by our third-party payment processors, and we do not store your full credit card details on our servers.
Reading Content: This includes the questions you ask and the conversations you have with Advisors via chat, phone, or email. You control what you disclose during these sessions.
Communications with Us: If you contact our customer support team at admin@psychic-readings.online, we collect the content of your communications to assist you.
Reviews and Ratings: We collect any feedback or ratings you voluntarily provide for Advisors.

b) Information Collected Automatically:

Usage Data: We may collect information about how you interact with the Service, such as the Advisors you view, the duration of your readings, and your general activity on the Website.
Cookies and Tracking Technologies: We use cookies and similar technologies to help operate our Website, such as keeping you logged in and understanding how you use our Services. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Manage the Services: To create and maintain your account, connect you with Advisors, process transactions, and provide customer support.
To Improve Our Platform: To analyze usage trends, monitor the quality of readings, and enhance the user experience.
To Ensure Safety and Security: To verify accounts, monitor for fraudulent or prohibited activity, and enforce our Terms and Conditions.
To Communicate with You: To send you service-related notifications, respond to your inquiries, and inform you about changes to our Services or policies. You can manage your notification preferences in your account settings.

3. How We Share and Disclose Your Information

We are committed to maintaining your confidentiality and will not sell your personal data. We only share your information in the following limited circumstances:

With Advisors: Your chosen nickname and the content of your reading session are shared with the Advisor you connect with so they can provide the service. Advisors are bound by confidentiality obligations.
With Third-Party Service Providers: We work with trusted third parties to perform services on our behalf, such as payment processing, data hosting, and security monitoring. These providers only have access to the information necessary to perform their functions and are contractually obligated to protect your data.
For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, or protect the personal safety of users or the public.
In Case of a Business Transfer: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as a business asset.

4. Data Security

We implement robust security measures designed to protect your information from unauthorized access, alteration, and disclosure. These measures include:

Encryption: All communications between you and our Advisors are encrypted.
Access Controls: We limit access to your personal information to employees and third parties who have a legitimate business need to know.
Regular Monitoring: We conduct regular security testing and actively monitor our systems for potential vulnerabilities and attacks.

While we take extensive measures to safeguard your information, please be aware that no security system is impenetrable, and we cannot guarantee 100% security.

5. Your Rights and Choices

You have control over your personal information.

Account Settings: You can manage your nickname, notification preferences, and security settings directly within your account.
Ownership of Records: You retain ownership of your reading records. Your account settings allow you to download transcripts, store notes, or permanently delete your reading history.
Access and Correction: You have the right to access and update the personal information associated with your account.
Deletion: You can request the deletion of your account and associated personal data by contacting us. Please note that we may need to retain certain information for legal or legitimate business purposes.

6. Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you with Services. We may also retain information to comply with our legal obligations, resolve disputes, and enforce our agreements. When you delete your reading history or your account, it is permanently removed from our active systems, subject to any legally required retention.

7. Children’s Privacy

Our Services are intended for adults and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: admin@psychic-readings.online.